Friday, March 28, 2008

Spinning: -
Time: 10.26pm
Mood: Down, ashamed

i believe my colleagues, be it B1 or Level 3 outlet are aware of what happened today. i hope to reach out to my lovely working partners using this post to address and clarify every doubts and misunderstanding stated in the complaint letter received via fax.

Miss Claudine Tay is indeed my customer. she did approached me and Hui Ling for help regarding the orange highlighter she wanted. and from there, i took over the duty and she was so called " my customer " from then on. On very day , i called up all the other NBC outlets, but unfortunately, only 2 outlet, inclusive of mine, only carry this particular product. and out of 5 colours, BJ have red and green, while we carry yellow and blue. so there was no way we could get hold of the orange for her. going an extra miles, i called up the supplier and understand that they do have the stock for orange and i promise to update him if only the customer is keen on getting it. what was written on the letter was inaccurate, it's not that that highlighter was out of stock, it's that we totally don't bring the goods in, at all. and we did not offer any guarantee that we would get it for her, but in exchange, we can try to help out if it's within our means.

after understanding the situation, i proceed with contacting her. she gave either a home or office number, i'm not sure, definitely not mobile. i tried calling her a couple of times on a few occasions (separated days, spread out), but couldn't reach her. so, the next day when Sok Chin, Tze Ching, Hui Ling and I were around, me and hui ling sought for Sok Chin advice regarding this because we need her permission to place any order. And base on my understanding, Sok Chin would only place order if, (1) she's getting at least four of them or a box (consist of 5), (2) we will only place order for her, if we are ordering stocks from the supplier at the same time. again, i called her, no one answered the call. after which, i did tried a few times, but i received the same outcome. it is my fault for not calling her up a few more times compared to what i have already did, but i have to say, i'm not entirely to blame as my working days have reduced (compared to the previous schedules) and did not manage to get my colleagues to work on this customers. moreover, i did do what i ought to do to help her, it's just that i could not reach her at all.

i admit my negligence towards this customer's need and i sincerely apologize for that. but i won't bear the blame for not doing my part. i did my part but perhaps i didn't put in extra effort.

and Sherlyn's friend, the named which was mentioned in the letter did shared that she has difficulty contacting her also. by which she meant that she has to ring her up a few times before she would pick up the phone call.

anyway, i'm sorry for disgracing my outlet and my fellow colleagues. i will take it as a lesson learnt and will bear it in mind to do better and not to commit the same mistakes again. in this case, i'll only admit that i did neglected her existence but i did do my part by running those errands for the customer.

loved on 1:49 PM